Your 'IT person' is the designer who's good with computers
Most agencies under 50 people can't justify a full-time IT hire. But relying on whoever 'knows tech' leads to inconsistent support, no documentation, and single points of failure.
ServicesManaged IT Support
SERVICEManaged IT Support
Your outsourced IT department. Proactive, responsive, and built around your agency's workflow.
We become your agency's IT department - without the overhead. Our managed IT service covers everything from day-to-day helpdesk support to strategic technology planning, all under one predictable monthly fee. No surprises, no per-ticket billing, no waiting days for a response.
SOUND FAMILIAR?
The Challenges You're Facing
Your current MSP takes 48 hours to reply
Creative deadlines don't wait for IT. When your network goes down two hours before a pitch, you need answers in minutes, not days. Our 15-minute response guarantee exists because we understand your industry.
You have no idea what you're spending on IT
Break-fix billing means surprise invoices. One month it's £200, the next it's £2,000. Our fixed monthly fee covers everything - support, monitoring, strategy, and on-site visits.
WHAT WE DO
How We Solve This
Unlimited Remote Support
Your team can reach our helpdesk via phone, email, or portal. No ticket limits, no per-incident charges. Every issue gets a qualified engineer, not a script reader.
Proactive Monitoring
We monitor your systems 24/7. We catch problems at 3am so you never know they existed. Server health, network performance, security alerts - all tracked continuously.
On-Site Engineering
Some issues need hands-on attention. Our London-based engineers provide regular on-site visits and emergency callouts within the M25.
Strategic IT Roadmap
Quarterly reviews of your technology stack with recommendations for the year ahead. Know exactly what you'll spend on IT next year - no surprises.
"The support you provide is always prompt and quick to resolve. The new MDM system has made a big impact."
Brendon Craigie, Tyto Public Relations
Check your security for free
Run our Email Security in under a minute - no signup required.
COMMON QUESTIONS
Frequently Asked Questions
What does managed IT support include?
Everything. Helpdesk support, 24/7 monitoring, on-site engineering, vendor management, new starter setup and leavers, strategic planning, and security management. All under one monthly fee.
How much does managed IT cost?
Our managed IT services typically range from £80-£150 per user per month, depending on your team size and complexity. Every engagement starts with a free audit.
How quickly do you respond to issues?
We guarantee a first response from a qualified engineer within 15 minutes during business hours. Critical issues get immediate attention.
Can you support both Mac and Windows?
Absolutely. Over 60% of our clients run mixed Mac and Windows environments. We manage both platforms seamlessly as one unified fleet.
What happens if we need to switch from our current provider?
We handle the entire transition. Most agencies are fully migrated within 2-3 weeks with zero downtime. We coordinate with your existing provider to ensure nothing falls through the cracks.
Ready to fix your managed it support?
Our free IT audit identifies exactly what needs attention. No obligation.
Book a Free IT Audit15-minute response guarantee.